24/7 Support

PC88 Help Center — Solutions to all your queries, in plain and simple language, anytime

From opening an account to making a withdrawal, the PC88 Help Center has you covered. Fast, clear, and always available.

What can we help you with?

Select the category that best matches your issue from the sections below

Registration & Login

Account creation, password reset, and login issues

Deposit

Deposit via Mobile Pay, Nagad, Rocket & Bank Transfer

Withdraw

Withdrawal rules, processing time, and minimum amount

Bonuses & Offers

Welcome Bonus, Cashback & Special Promotions

Betting Rules

How to place bets and understand odds

App Help

PC88 App Download, Installation & Troubleshooting

Security

Account Verification, KYC & Safe Betting

Direct Support

Get direct help via live chat and email

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Account Registration & Login

Opening a new account at PC88 takes just a few minutes

Make sure to enter your correct mobile number and date of birth during registration — these will be verified at the time of withdrawal. Incorrect details may result in delayed payments.

1

Go to the Registration Page

Click the "Register" button at the top right of the PC88 website, or go directly to the /register page.

2

Fill in the form with your mobile number

Enter your active Bangladeshi mobile number, a strong password, and your date of birth. Email is optional.

3

Verify OTP

A 6-digit OTP will be sent to your number. Enter it in the provided field and click "Verify".

4

Account Ready!

Once verification is complete, your PC88 account will be active. You can then make a deposit and start betting.

What to do if you've forgotten your password

On the login page, click the "Forgot Password" link. Enter your registered mobile number to receive an OTP, then use it to set a new password. The whole process takes under 2 minutes.

If you keep having trouble logging in, try clearing your browser's cache and cookies, then attempt again. If that doesn't work, reach out to us directly via Live Chat and we'll sort it out quickly.

Deposit Methods

PC88 offers multiple convenient deposit methods

Method Minimum Maximum Time Status
Mobile Pay ৳100 ৳50,000 Instant Active
Nagad ৳100 ৳50,000 Instant Active
Rocket ৳200 ৳30,000 1–5 Minutes Active
Bank Transfer ৳500 ৳2,00,000 1–2 Hours Active
Crypto $5 Unlimited 10–30 Minutes Active

Tips: Depositing via Mobile Pay or Nagad is the fastest option. Do not use the Send Money option — pay directly to PC88's designated payment number and save your transaction ID.

Common Deposit Issues

Sometimes it can take a little while for your balance to update after a deposit — this is usually due to network delays. If more than 15 minutes have passed and the amount still hasn't appeared, contact Live Chat with your transaction ID. The PC88 support team typically resolves this within 5 minutes.

  • Always keep a screenshot of your deposit
  • Note Your Transaction ID
  • Do not use the same transaction ID twice
  • Send only to PC88's official payment number
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Withdrawal — How to Cash Out

Withdrawing your winnings on PC88 is straightforward and secure. Withdrawal requests are typically processed within 15 minutes to 2 hours. However, certain conditions must be met or your withdrawal may be put on hold.

1

Log in to your account

Account verification (KYC) must be completed before you can make a withdrawal.

2

Go to the "Withdraw" menu

Select the withdraw option from your dashboard and enter the amount.

3

Select a payment method

Select Mobile Pay, Nagad, or bank — whichever you'd like to send money through.

4

Submit Request

Once confirmed, the support team will review your request and process the payment.

Please Note: Withdrawing bonus funds requires meeting specific wagering conditions. See the Terms & Conditions page for full details.

Why is my withdrawal on hold?

  • If KYC verification is not completed
  • If the bonus wagering requirement is not met
  • If wagering is less than the deposit amount
  • If suspicious activity is detected on the account

For any withdrawal issues, reach out via live chat or email. The PC88 support team is available 24 hours a day.

Bonuses & Promotions

PC88 offers exciting bonuses and promotions for both new and existing members. Making the most of these bonuses can make your betting experience even more rewarding.

Bonus Type Amount Terms & Conditions
Welcome Bonus 100% 1st Deposit
Reload Bonus 30% Every Week
Cashback 5–10% Weekly Rate
Referral Bonus ৳500 Per Referral
VIP Points Points Per Bet

How Do I Claim the Welcome Bonus?

When you make your first deposit on a new account, a 100% bonus is added automatically. For example, deposit ৳1,000 and you'll receive an extra ৳1,000 in bonus — giving you a total balance of ৳2,000.

Bonuses come with specific wagering requirements. Typically, you need to wager 5 to 10 times the bonus amount before it is transferred to your main balance.

Voucher Code: You can earn extra bonuses by using special promotional voucher codes. Visit PC88's voucher page to see all currently active codes.

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Betting Guide — From Start to Finish

Placing your first bet at PC88? No worries at all. Here's a step-by-step guide on how to place a bet and check your results.

Steps to place your first bet

After logging in, go to the Sports menu and pick your preferred sport. Cricket, football, tennis — all kinds of matches are available. Click on any match to see all available markets, then click on the odds you want to bet on and it'll be added to your bet slip.

Enter your stake on the betslip and see your potential winnings. When everything looks good, click the "Confirm Bet" button. That's it — your bet has been placed successfully.

How Does Live Betting Work?

You can place live bets while a match is in progress. Odds shift rapidly during live betting because the game situation changes every moment — a wicket or a goal and the odds update instantly. Live betting demands more focus, but a well-timed bet can deliver great returns.

What Happens If a Bet Is Cancelled?

If a match is cancelled or postponed, PC88 automatically refunds the bet amount directly to your main balance. You can check the status of any bet under the "My Bets" section.

Parlay or Multiple Bet

Adding multiple matches to your bet slip creates a parlay bet, where the odds for each selection are multiplied together for a higher combined payout. PC88 allows you to add anywhere from 2 to 20 selections in a single parlay. The potential winnings are bigger, but so is the risk — every single bet must win.

PC88 App Help

The PC88 app makes mobile betting even more convenient. It's available for both Android and iOS.

App Download Issues

The app may not be available directly on Google Play for Android. In that case, download the APK directly from the PC88 website. Before installing, enable "Unknown Sources" in your phone's settings.

Only download the app from PC88's official website or download page. Third-party sites may pose security risks.

If the App Crashes or Won't Load

  • Restart your phone
  • Clear the App Cache
  • Update to the latest version
  • Check your internet connection
  • If you're having issues, try uninstalling and reinstalling the app

Push Notifications

Keep push notifications enabled in the app to receive real-time updates on match starts, odds changes, and deposits/withdrawals directly on your phone. Go to your phone's settings and allow notifications for the PC88 app.

Security & KYC

PC88 places the highest priority on the security of its users' accounts and funds. Completing KYC verification keeps your account protected and speeds up withdrawals.

What Do I Need for KYC Verification?

  • A clear photo of your National ID (NID) or passport
  • A selfie photo (with your face clearly visible)
  • Name must match your mobile banking account

KYC verification is usually completed within 24 hours. If it's urgent, let us know via Live Chat and we'll expedite the process.

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FAQ

Most Frequently Asked Questions at the PC88 Help Center

No, creating an account at PC88 is completely free. There are no registration charges. All you need is an active Bangladeshi mobile number.

Wait 15 minutes first. If the balance still hasn't updated, contact us via live chat with your transaction ID and a screenshot. The PC88 support team will resolve the issue promptly.

Withdrawals to Mobile Pay and Nagad typically arrive within 15 minutes to 1 hour. Bank transfers may take 1–4 hours. Completing KYC verification speeds up the process.

No, only one account can be registered per mobile number. Creating multiple accounts may result in all accounts being suspended and your balance being forfeited.

Yes, the PC88 app works on iOS devices. If you can't find it on the App Store, visit the PC88 website's download page for direct installation instructions.

You can place bets on PC88 with a minimum of ৳20. This is especially convenient for mobile users, as you can get started with a very small amount.

Change your password immediately and notify PC88 support via live chat or email. The team will promptly place a temporary lock on your account, investigate the issue, and secure your funds.

Contact Us Directly

If the issue isn't resolved, our support team is always ready to help

Live Chat

The fastest way to get help. Average response time: 2 minutes.

Now Online

Email Support

For complex issues, write to us in detail via email. We'll get back to you within 24 hours.

support@pc88.site

Telegram

Join PC88's official Telegram channel for the latest updates and offers.

Active

Support Hours

The PC88 support team is available seven days a week, 24 hours a day.

Available 24/7

Don't have an account yet? Join PC88 today

Register in just a few minutes and get a 100% bonus on your first deposit.

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